PRIVACY POLICY

Postaze Software Solutions Pvt Ltd operates the Postaze website (https://postaze.com) and the Postaze application which provides the software service (Service) of digital invoice preparation and instant delivery via WhatsApp and Email. This page is used to inform website visitors and software users regarding our policies with the collection, use, and disclosure of Personal Information. If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy. The terms used in this Privacy Policy have the same meanings as in our Terms of Use, unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, email address, and postal address. The information that we collect will be used to contact or identify you. When you register, we require that you create user credentials consisting of a user id and password. We also collect your email address and mobile number so that we may send communications including invoices and system alerts. We may ask for the customer information before providing the software support. We may employ third-party companies and individuals to facilitate our service or assist us in improving it. We want to inform our users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Your Data

Any data entered or files uploaded in Postaze, including but not limited to business invoices, customer lists, and financial records, is your data and belongs to you. You authorize Postaze to securely store such data on computer servers and databases. You acknowledge that Postaze acts as a facilitator for the digital transmission of this data. You authorize Postaze to communicate with the relevant delivery gateways (WhatsApp Business API and Email Service Providers) on your behalf to ensure the swift delivery of your documents. You acknowledge that Postaze does not have access to the content of your data and is not responsible for the security of the data once it leaves our servers. You are responsible for ensuring that you have the necessary rights and permissions to use and transmit the data through Postaze. You agree to indemnify and hold Postaze harmless from any claims arising out of your use of the service or your violation of this agreement.

Data Logging

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics related to the "ultra-speed" delivery performance of our platform.

Cookies

Cookies are files with a small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive. Our website uses these cookies to collect information and to improve our Service. You have the option to disable the cookies for our website. If you choose to do so, you will not be able to use Postaze’s software effectively as certain session-based features require cookies to function.

Security

We value your trust in providing us your Personal Information; therefore, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. We implement high-level encryption for invoice data both at rest and during transmission. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Consent

By using our website or products and/or by providing your information, you consent to the collection and use of the information you disclose in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy for the purpose of service delivery. We are required to send one-time passwords (OTP), invoice delivery status updates, product updates, and subscription notifications to your mobile number and email address. You will receive these messages even if your number is registered for the Do Not Disturb (DND) option as they are transactional in nature. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@postaze.com.

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. This includes responding to legal requests from Indian regulatory bodies or law enforcement agencies.